We apologize for the syncing issue you're experiencing with your health providers. If the last sync date is not today, please try the following steps:
- Check for any available updates for your phone’s software.
- Ensure your mobile device is connected to the internet.
- Double-check that your provider’s privacy settings allow all your data to be shared with Welle. If some information isn't shared, the connection might not work properly. If that happens, you’ll see a "Reconnect" button on the screen to help you get the latest data.
- Make sure your app is up to date. (Need help? Here’s How can I update the app to the latest version?)
- Take a moment to check your internet connection and make sure your device is synced with its app.
If you still cannot connect, please reach out to us. How can I contact technical support for assistance?